Our warehouse is located centrally on the Sunshine Coast.
If you are outside our 30km radius charges apply.
Do we travel outside of the Sunshine Coast? Hell yeah! We love a road trip! Contact us for more details.
BREAKAGES AND DAMAGE
We get that occasionally something will get broken or damaged at a party! Our prices are based on everything being returned safely to us so all damage or losses are the responsibility of the hirer. Prices for replacement are different for all items and will be charged accordingly.
Bond amount will be determined by individual booking requirements and included in your quote.
Bond will be refunded on receiving our goods back in a satisfactory condition.
If anything needs to be professionally cleaned, you will be charged the full amount of your bond.
We understand that sometimes things don’t always go quite as planned!
We ask for 60 days’ notice for a full deposit refund.
Anything under this time frame is non-refundable.
If you cancel your booking with under 2 weeks’ notice, we ask event to be payed in full.
We wish we could control the weather gods but unfortunately we can’t so in the event your booking is cancelled due to weather above will apply.
PAYMENT AND BOOKINGS
We accept direct deposit. Upon booking a 50% deposit is required.
Full payment to be made 2 weeks prior to event booking date.
SAFETY AND LOVE
Our team members style your set up so it looks just right.
We ask our set up to stay put and not be moved whilst your party is in full swing.
SAFETY – Some of our items are heavy and tricky to manoeuvre so we would hate anyone to be injured.
LOVE – We adore our collection so when items stay put there is less chance of damage or loss.
That being said, if weather turns nasty we ask you move items into safety.
In some cases, we leave our items overnight and collect the following morning. We ask all items be stored safety away when your event has finished. Our team will be sure to run through safe pack down strategies.